About 518 Appliance Care
If you found us, your appliance probably picked a terrible moment to quit.
That is usually how it goes. The dryer stops heating when you need uniforms. The washer will not drain when you are already late. The oven decides it is done with baking right before dinner.
We built 518 Appliance Care for people who want a repair that feels straightforward. No pressure. No confusing talk. No vague “we’ll see” answers.
We show up, diagnose the problem, explain what we found, and give you clear options.
Who we are
518 Appliance Care is a local appliance repair team serving Albany and the Capital Region. We work in real homes, real apartments, and real rental units every week.
That means we understand the practical stuff that affects a service call: Tight kitchens, basement laundry rooms, stacked setups, parking rules, and building entry timing.
We do not pretend every home is the same. Albany is not that kind of city. If you live near Washington Park, Center Square, Pine Hills, the South End, Arbor Hill, or around the Empire State Plaza area, you already know what I mean. One block can look totally different from the next.
Locally Rooted
Expertise tailored to the unique housing styles of the Capital Region.
What we repair
We focus on the appliances most households rely on every day.
If you are not sure what you have, or what it is called, that is fine. Tell us what it does and what it is not doing. We will guide you from there.
What we believe good repair work looks like
Diagnosis comes before parts
We do not guess. We test. A bad guess costs you money.
Some problems look the same from the outside. A dryer with no heat can be a heating part issue, but it can also be airflow. A washer that will not drain can be a pump, but it can also be a blockage or a control issue. So we start with diagnosis. Then we recommend the repair that fits the cause.
You deserve plain language
We explain what failed, why it matters, and what the options are. We do not hide behind jargon.
If the fix is simple, we tell you it is simple. If the fix is complex, we tell you why.
Know the price before work begins
You should never feel surprised at the end. After diagnosis, we explain the repair plan and the cost drivers.
If we discover something new mid job, we stop and talk through it. That is how trust works.
Repair vs replace should be honest
Sometimes repair is a great decision. Sometimes replacement is the smarter move.
In our experience, people do not get upset when you tell the truth. They get upset when someone pushes a repair that does not make sense. So we will talk you through it like a normal person would.
How our service works
The short version of our professional process.
Quick Intake
We ask about symptoms, brands, and access (stacked/built-in). Brand/model numbers help us prepare.
Diagnosis
We confirm the symptom and test the relevant system. We do not “try a part” and hope.
Options
We explain the fix and the cost. You decide what you want to do based on facts.
Verify
We complete the repair, test functionality, and share prevention tips for your setup.
The kind of customers we work best with
We love working with people who want clarity. You do not need to know what a thermal fuse is. You do not need to diagnose it yourself. You just need to tell us what you are seeing.
Renters
Need fast documentation for a landlord.
Property Managers
Want repeatable scheduling and simple reporting.
Homeowners
Want a long-term, honest repair relationship.
For Landlords: We can document symptoms and completed work cleanly to reduce back-and-forth approvals.
Albany and Capital Region service area
We serve Albany and nearby towns in the Capital Region. If you are in Albany proper, we likely cover you. If you are just outside Albany, ask anyway.
A quick note about brands
We service many common household brands. If you have a premium or uncommon brand, tell us up front so we can confirm support and avoid wasted time.
Important clarification: Servicing a brand does not automatically mean a company is an authorized warranty provider. We focus on quality diagnosis and quality repair work.
What to expect
- Clear scheduling and realistic arrival
- Respect for your home and your time
- Diagnosis before repair recommendations
- Straight answers on cost and options
- A repair that aims to last
You should never feel: Rushed. Pressured. Talked down to.