Privacy Policy

1) Information we collect

We collect information in a few different ways.

Information you provide to us

When you fill out a form, request service, call, text, or email us, you may provide:

• Name
• Phone number
• Email address
• Service address
• Appliance type (washer, dryer, oven, stove, cooktop, freezer)
• Brand and model number (if provided)
• Details about the issue (symptoms, error codes)
• Photos or files (only if you choose to send them)

Information collected automatically

When you browse our Site, we may automatically collect:

• Device information (browser type, device type, operating system)
• IP address (which may be used to estimate general location)
• Pages viewed, time on site, and click activity
• Referring pages (how you found our site)

This information helps us understand how visitors use the Site and how we can improve it.

2) How we use your information

We use information we collect to:

• Respond to your requests and schedule service
• Confirm details like location, appliance type, and symptoms
• Provide customer support and communicate about appointments
• Improve our website, services, and customer experience
• Prevent fraud, abuse, or security issues
• Comply with legal obligations when required

We do not sell your personal information.

3) Cookies and tracking technologies

Our Site may use cookies and similar technologies. Cookies are small files stored on your device that help websites work properly and remember certain information.

We may use cookies to:

• Keep the Site working as expected
• Understand site performance and visitor behavior
• Measure marketing effectiveness (for example, if you clicked an ad)

If you prefer, you can control cookies through your browser settings. Keep in mind that disabling certain cookies may affect how the Site functions.

4) Analytics and advertising tools

We may use third-party services to help us understand how visitors use our Site and to measure marketing performance. These services may collect information such as your IP address, device type, and browsing activity on our Site.

Common examples (depending on what we enable) include:

• Website analytics tools (such as Google Analytics)
• Advertising platforms (such as Google Ads)

These tools may use cookies or similar technologies. You can learn more about managing ad personalization through your browser and device settings.

5) Phone calls, texts, and call tracking

If you call or text us, we use that information to respond and provide service. In some cases, businesses use call tracking numbers or call logs to measure marketing performance and improve customer support.

If we use call tracking, it is used to understand which marketing sources generate calls and to improve service quality.

6) How we share information

We may share your information only in limited situations, such as:

• Service providers who help us run our business (website hosting, email, forms, scheduling tools, analytics providers)
• Legal requirements if we are required to comply with a law, court order, or valid legal request
• Business protection if needed to prevent fraud, protect safety, or defend our rights

We do not sell your personal information to third parties.

7) Data security

We take reasonable steps to protect your information. No website or data system is perfect, and we cannot guarantee absolute security. If you believe your information has been compromised, contact us using the details above.

8) Data retention

We keep personal information only as long as needed to:

• Provide services you request
• Maintain business records for operations, warranty, and support
• Meet legal and accounting requirements

We may retain limited information longer when required by law or for legitimate business needs.

9) Your choices and rights

Depending on where you live, you may have certain privacy rights related to your personal information. You can request to:

• Access the personal information we have about you
• Correct inaccurate information
• Delete certain information (when legally allowed)
• Opt out of certain cookies or tracking

To make a request, contact us at support@518appliancecare.com.

10) Children’s privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child provided information through our Site, contact us and we will take reasonable steps to remove it.

11) Third-party links

Our Site may contain links to third-party websites (for example, map providers or social platforms). We are not responsible for the privacy practices of those sites. Please review their privacy policies directly.

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Effective date” at the top.

13) Contact us

If you have questions about this Privacy Policy or how we handle your data, contact: